Communication Skills Training & Development
�Conflict Resolution - Stress Management -�Health &�Wellness
Healthy�Relationships - Couples and Family�Communications

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Five Keys To Deeper Relationships


1. WE ARE�RARELY UPSET FOR THE REASONS WE THINK
�If we take a moment to analyze what is a "trigger event" to our upset mood, often it is�
�something that has symbolic or metaphoric meaning.� That means that it represents a�
�message that we conclude to be insulting, discounting, demeaning, or invalidating.

2. MOST OF US EITHER "ATTACK" OR "DETACH" WHEN UPSET
There is a physiological explanation for why we do this.� We are biologically wired up
to run or fight physically if attacked.� This is called "fight or flight".� That is fine in�
times of real physical danger, but in the context of interpersonal relationships, it is�
quite counterproductive to healthy relationships.

3.� NON-VERBAL COMMUNICATION IS MORE POWERFUL THAN ACTUAL WORDS
Tone of voice, pacing of words, volume, facial gestures, sighs, and "minimal cues"
have enormous power to upset us.� Most people are unaware on the conscious
level that this is operating so powerfully.

4.� MOST OF US NEVER "OVER-REACT".....
���� WE ARE INSTEAD RESPONDING TO�A SORE BUTTON OR "HISTORY ALLERGY"
When we observe what events or actions of others trigger our anger, hurt or fear,
and we explore a possible connection to a similar or prior event or theme, we can
begin to respond to another with greater control, insight and awareness. We also have
an opportunity to heal our past hurts once and for all.

5.� LINGUISTIC CHOICES CAN MAKE ALL THE DIFFERENCE IN THE WORLD
When upset, we go on "auto-pilot" with our choice of words, and forget that
a flexible approach to language, especially during times of stress and conflict
can turn a potentially explosive or detached interaction into a deep, meaningful
experience.� Certain word choices are subjective and ambiguous, while others are
more objective and clear.


"The Language Of Solutions" is an innovative training program featuring a unique 4-Step
Model.� It includes both didactic teaching and "coaching" of the 4 steps to assure optimal mastery of the technique.� It can be given to individuals, couples, or families.� It has applications in corporate settings, as well. It teaches people how to resolve conflict rapidly and move stressful emotions out quickly.� It can also be used for wellness, such as weight loss, stress management and reaching ones goals, because the�effective management of our thoughts and feelings�is at the core of successful change.

It was developed by counselor and educator Ellen Anmuth MS,MSW,LCSW.
For further information on this life changing program, call Ellen at 561-241-1014.


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The Language of Solutions � is an educational training program for individuals, couples, families,
groups and corporations, taught by Ellen Anmuth, an Educator and Licensed Psychotherapist.
� Copyright 2003 The Language of Solutions , All rights reserved� 561-241-1014